ServiceNow Security | Shadow Phantom

Risk Scenarios

A misconfigured ServiceNow integration exposes ITSM data to an external platform. Shadow Phantom detects and automatically restricts the link.
An unsafe approval flow allows unauthorized changes to propagate. Shadow Phantom flags the risk and recommends a secure policy override.

Secured Features

Auto-ticketing misconfiguration detection
Linked integration exposure monitoring
Unsafe approval flow detection
API integration security checks
Credential leakage detection
SaaS scope drift monitoring
Sensitive data leak prevention

Why Shadow Phantom?

Detects 90%+ MITRE ATT&CK techniques in ServiceNow
Reduces 85% alert fatigue with AI triage
Fixes risks in seconds via CLI/API
Cuts exposure from weeks to minutes
Ensures continuous compliance

How It Works

Integration Method: Connects to ServiceNow APIs to monitor workflows, integrations and approval logic with infrastructure-aware context.

Operation: Real-time detection with scheduled deep scans and direct alerting via Shadow Phantom to Slack, Jira and SIEM platforms.

Compliance Mapping

ISO 27001: A.12.4.1 (Event Logging)
NIST SP 800-53: AC-2 (Account Management)
GDPR: Article 32 (Security of Processing)

Deployment Notes

Agentless: Yes
SSO Supported: Yes
Hosting: SaaS
Connectors: Delivered via Shadow Phantom to Slack, Jira and SIEM systems.

Learn More

Discover how Shadow Phantom secures ServiceNow against misconfigurations, leaked credentials and other risks, ensuring robust protection and compliance.

Explore Use Cases

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